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Frequently Asked Questions
I like today's deal! How do I buy it?
Just click on the green "Buy Now" button and you will be redirected to the checkout page. If you are a first time customer, you will be asked to register an account, after which you can place an order with your credit card or Paypal.
When and for how long are these deals posted?
New deals are posted several times a week and available while supplies last. Most of our items have limited quantities so get it while it’s still hot.
Can I buy past deals?
Nope. Sorry. You snooze you lose.
What is a Deluxe Item?
When our buyers scour the globe for good deals, sometimes they chance upon a deal for an item that is a little more upscale, but is too good to pass up. A Deluxe item will typically have more diamonds, more gold or larger gemstones. It is definitely an item to splurge on!
I am trying to check out and I get an FMF error. What is happening and how can I still buy my good deal?
An FMF error means that we were unable to authorize your credit or debit card. Please make sure that the address you provided exactly matches the address associated with your credit or debit card. If this error persists, select PayPal as your payment method since you will have the option of shipping your order to an alternate address. Please note that funds on your credit or debit card have been set aside for this transaction and may appear as a pending transaction on your statement. If you were unable to complete your order, the pending transaction will be removed or the funds will be returned to your account. We are not responsible for overdraft fees. Please note that if you did not get an order confirmation number or order confirmation email, your order did not go through.
What payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express, and Discover.
Is Shadora safe?
Extremely. Your credit card number is transmitted by SSL encryption directly to a secure electronic vault. At no time is your credit card information ever stored on our servers.
Do you allow customers to place multiple orders?
Yes, you can place as many orders as you wish.
Do you charge sales tax?
Yes. We charge sales tax on all orders shipped to the State of Florida.
Does Shadora offer price adjustments?
If an item you purchased is featured as a Daily Deal within 7 days after purchase, the price difference can be applied to your next purchase at Shadora.com within the next 30 days. If no purchase is made within 30 days, the credit will automatically be voided.
My order was put on hold. Why are you asking me for documentation?
Some orders need further verification when they do not pass all security checks. An example would be an unverified address. To provide us with the required verification, you may log in to your credit card account online, download your statement and simply create a screenshot (the "PrnScn" button on your keyboad) of the part of the statement that shows your billing address, name and last four numbers of your credit card. Another option is so send us a copy of your license.
How do I ship to an address other than my billing address?
For security purposes, when using a credit card, we can only ship an item to an address that matches the billing address. Please checkout using the Paypal option if you'd like your order shipped to an address that is different from your billing address.
Can I change the shipping address on my order?
If your order has already been submitted, so has the shipping address, and it cannot be changed. Once your order has been approved by our secure systems, we do not manually update information to ensure and protect your credit safety.
What if I have moved and no longer live at the address on my account?
If the address you entered is not correct, don't panic...Just let us know your new address. Your item will be returned to us and we will reship it back out to the correct address.
How long will shipping take?
Our ambition is to ship your order as soon as possible, often within 48 hours of the order being placed. Depending on USPS and UPS's delivery times and where you live, delivery time varies between 3-21 business days.
My order hasn't arrived, what do I do?
Patience! It can take up 5 business days for items to ship.
Do you ship outside the United States?
No. Our sincerest apologies to all of our Shadora brethren who live internationally, but at this time we only ship within the United States.
How do I know how much shipping will cost?
That's an easy one! The answer will always be the same: $0.00! Shipping is always free on every item!
In what type of packaging is my item shipped in?
Every Shadora item is shipped in a gorgeous gift box. If you are giving this item to someone as a gift, there is no need to buy a gift box! If you are keeping the item for yourself, the box is a really pretty way to store your purchase.
What is your return policy?
We cannot imagine it ever happening, but if you are not satisfied with your item, you can return it to us within 30 days of purchase for a full refund. All returns must be accompanied with a Return Merchandise Authorization Form and it can be downloaded by clicking here
. If you do not have a printer, the requested information on the form can be written on a paper. You can also contact email@example.com to get an RMA Form. Please make sure your return is for Shadora as we cannot process returns for 1SaleADay and this may delay the processing of your return.
How long does it take for a refund to show on my account?
Refunds generally show up within 5-7 business days, but can take up to 30 days.
Can I exchange my item?
Since we cannot guarantee that the item you wish to purchase will still be in stock by the time we receive your return, we advise that you immediately place your order for the item you want. We will handle the return separately.
How do I package my return?
Please send the item you are returning along with the RMA form in a bubble mailer. Please do not send it is a regular envelope as the jewelry will most likely fall out. Shadora is not responsible for items lost due to improper packaging.
My package was returned to Shadora. Help!
Any order that the post office returned to Shadora due to an insufficient or incorrect address, will be subject to our standard return policy. If you would like to have your package resent to you, you will need to place your order again on the website with the correct shipping address.
My product arrived damaged or broke shortly after I received it. Help!
Please email customer service a photo of the damaged item so we can determine how to best assist you.
How To Care For Your Silver Jewelry
All gemstones are hand picked with quality in mind, making each piece genuinely unique.
Shadora's silver jewelry will last a lifetime and with proper care can be passed from generation to generation.
Silver is one of the world's most useful metals as well as one of the world's most valuable metals. Most silver jewelry is silver combined with other metals typically, sterling silver consists of 92.5 percent silver and 7.5 percent copper. This makes it more suitable for wearable jewelry.
Wear your jewelry to help prevent tarnish; wearing and handling will slow the oxidation process and keep your silver shiny and new looking.
Over time oxidation reactions will occur, especially with sulfur and oxygen, causing silver to become tarnished. Jewelry should be put on after make-up, hair product and perfumes are put on.
Minimize scratches and tarnishing by storing your jewelry in cloth pouches, small plastic bags and in separate compartments in your jewelry box.